What if I need to cancel or postpone my immigration medical?

Please call us on (09) 300 5076 as soon as you can if you have to cancel or change your appointment.

As per our cancellation terms in our Terms of Service, you may make any changes or cancel a scheduled appointment up to 48 hours prior to your appointment time and be eligible for a full refund of your deposit.


If you cancel or reschedule with less than 48 hours notice, you may not receive a refund of your deposit.

If you do not attend your scheduled appointment and make no attempt to notify Tend of this, you may not receive a refund of the upfront cost.

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