How do online appointments work?

1. Check in

You’ll get a reminder notification just before your appointment asking you to check in. Click the check in button to confirm you are ready.

2. Accept video call

At your appointment time you’ll get a secure video call through the Tend app. No other apps are required.

3. Online consultation

Your doctor or nurse will call you through the Tend app to begin your consultation.

4. Care plan

We'll send you a notification when your appointment notes and any other information from your care team is ready to view in the app. If you were prescribed any medication, your prescription will be sent to your selected pharmacy and we'll notify you when it's ready to be picked up.

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