When you have a serious, urgent problem that likely needs a physical examination

If you find the app technology confusing, you are physically disabled or have serious anxieties about using the app

If you are deaf and can not lip read

If you are aged under 18 (if aged under 18 you need parent or guardian consent and presence during the consultation.)

This service is not suitable for WINZ certificates, or driving assessments

If you are not confident speaking English and do not have access to an interpreter during the consultation