When is an online appointment not suitable?

  • When you have a serious, urgent problem that likely needs a physical examination

  • If you find the app technology confusing, you are physically disabled or have serious anxieties about using the app

  • If you are deaf and can not lip read

  • If you are aged under 18 (if aged under 18 you need parent or guardian consent and presence during the consultation.)

  • This service is not suitable for WINZ certificates, or driving assessments

  • If you are not confident speaking English and do not have access to an interpreter during the consultation


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