How do I pay for my online appointment?

Payment for online appointments for casual patients is by credit/debit card on the Tend app.

At Tend, we use bank-grade security and all your payment details are encrypted.

You'll be asked to enter your credit or debit card details when you join the app, much like with Uber.

  • We validate your payment method by placing a temporary "hold of funds" for the cost of the selected appointment when you book.

  • You won't be charged until after your appointment, so if you're entitled to a discount or fee waiver, you can discuss this with your care team during the appointment.

  • If you have a Community Services Card, take a photo of the front and back of your card and send it to our Customer Experience Team via the Tend app. This will ensure you're charged correctly.

  • The return of funds is controlled by each individual's bank, and if not available immediately, should take no longer than 3 working days to be released.

Tend enrolled patients can pay in person at their clinic of choice for booked appointments, however for the online walk-in service a credit or debit card must be added.  

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