Yes you can 🤗

We understand that sometimes you'll be unable to make an appointment that you've booked, but we ask that you give us 24 hours notice so we can re-utilise valuable GP time.

You may make any changes or cancel a scheduled appointment up to 24 hours prior to the appointment commencing. 

For planned booked appointments 

• You may make any changes or cancel a scheduled appointment, free of charge, up to 24 hours prior to the start of the appointment.
  
  
• If you cancel or reschedule your appointment 2-24 hours prior to the scheduled appointment time, we'll charge a 50% cancellation fee.
  
  
• If you cancel or reschedule with less than two hours notice, a 100% cancellation fee will be applied.
  
  
• If you do not attend your scheduled appointment and make no attempt to notify Tend of this, a 100% cancellation fee may apply.
  
  
• If you are more than 5 minutes late to your scheduled appointment, we will need to cancel your appointment and a 100% cancellation fee may apply.

For Online Now appointments

• ‍You may cancel your appointment at any time. If you cancel your consultation two hours prior to the estimated appointment time you'll be provided with a full refund.
  
  
• If you cancel with less than two hours notice, a 100% cancellation fee may be applied. If you do not attend your booked on online appointment, and make no attempt to notify Tend of this, a 100% cancellation fee may apply.
  
  
• If changes are due to unforeseen circumstances, beyond your control, then please message our customer care team via the app to discuss these directly.

See our Terms of service for further details on cancellations. 

Updated 03 October 2024 23:28